News by Subject Social & Behavior

A firm's focus on customers may be diminished when it lobbies. Firm focus can be reoriented to customers, but doing so requires intentional, marketing-focused efforts.

Millennials, often referred to as the "job-hopping generation," represent a group of young workers who once grabbed the national spotlight with their publicized demands for "fun" work perks, such as happy hours. However, researchers at the Novak Leadership Institute at the University of Missouri and Kansas State University discovered today's young workers -- ages 21-34 -- represent a life-stage shift toward placing more value on having respectful communication in the workplace over trendy work perks.

Uber and Lyft are popular on-demand ways to travel, but does that mean trains and buses are a thing of the past? Travelers prefer different modes of transportation at different times. So how can all these modes co-exist and do so successfully? New research in the INFORMS Journal Transportation Science has created a model and an algorithm to redistribute transit resources based on commuter preferences resulting in millions in savings.

A new study finds resilience is a dynamic process, rather than a fixed trait - and suggests this may have significant ramifications for the business world.

New study finds that stakeholders' sentiment toward a new CEO has a stronger effect on post succession performance than the CEO's previous experience and fit and this is more critical for new external CEOs

Kumara Raja Sundar, MD, a family physician at Kaiser Permanente of Washington, uses two media synchronicity theory principles - conveyance and convergence - as a framework for choosing the right medium of care for his patients. In this essay, Sundar discusses how operating within this framework changed his own practice and decision making during the COVID-19 pandemic, particularly with the use of telemedicine versus in-person clinic visits.

A new study co-authored by the UBC Sauder School of Business has found that when senior managers mistreat workers, middle managers often attempt to quietly smooth things over.