A firm's focus on customers may be diminished when it lobbies. Firm focus can be reoriented to customers, but doing so requires intentional, marketing-focused efforts.
Millennials, often referred to as the "job-hopping generation," represent a group of young workers who once grabbed the national spotlight with their publicized demands for "fun" work perks, such as happy hours. However, researchers at the Novak Leadership Institute at the University of Missouri and Kansas State University discovered today's young workers -- ages 21-34 -- represent a life-stage shift toward placing more value on having respectful communication in the workplace over trendy work perks.
A content recommendation system based on the user's brain model would be ideal for targeted advertising. Creating such a brain model, however, is computationally expensive. In a new study, researchers from Japan propose and validate a machine learning scheme to infer a user's brain model from their profile with high accuracy while optimizing the information collection cost using a feature selection technique, providing hope for its real-world application following further optimizations.
Uber and Lyft are popular on-demand ways to travel, but does that mean trains and buses are a thing of the past? Travelers prefer different modes of transportation at different times. So how can all these modes co-exist and do so successfully? New research in the INFORMS Journal Transportation Science has created a model and an algorithm to redistribute transit resources based on commuter preferences resulting in millions in savings.
A new study finds resilience is a dynamic process, rather than a fixed trait - and suggests this may have significant ramifications for the business world.
New study finds that stakeholders' sentiment toward a new CEO has a stronger effect on post succession performance than the CEO's previous experience and fit and this is more critical for new external CEOs
Kumara Raja Sundar, MD, a family physician at Kaiser Permanente of Washington, uses two media synchronicity theory principles - conveyance and convergence - as a framework for choosing the right medium of care for his patients. In this essay, Sundar discusses how operating within this framework changed his own practice and decision making during the COVID-19 pandemic, particularly with the use of telemedicine versus in-person clinic visits.
More and more companies are using chatbots in customer services. Due to advances in artificial intelligence and natural language processing, chatbots are often indistinguishable from humans when it comes to communication. But should companies tell customers they are communicating with machines and not with humans? Researchers at the Göttingen University investigated. Their research found that consumers tend to react negatively when they learn that the person they are talking to is, in fact, a chatbot.
A new study co-authored by the UBC Sauder School of Business has found that when senior managers mistreat workers, middle managers often attempt to quietly smooth things over.
Skoltech team has developed a model for assessing infection risks for supermarket customers. The researchers believe that their model will help formulate scientifically backed rules for safe shopping during the pandemic. Curiously enough, the team discovered that increasing customer density has only a slight positive effect on sales, so filling the store to the limit makes little sense not just epidemiologically but economically, too.